Collections

For existing scheme members only. It’s no longer possible to sign up for hub collection.

Where do I pick up my fish?

We currently have 16 London pickup locations which are shown here. We have partnered with some great businesses to host our SoleShare pickup hubs. They are however just our hosts and SoleShare is completely independent from them. If you are unable to collect your share, have a question about pick up hours or other, please contact us and NOT the venue.

If you know you can’t make it to a collection one week, please let us know so we can rearrange things for you. We just ask that you inform us by EMAIL no later then 9am Friday, the week before your collection. If you fail to inform us in time and do not collect your fish during the set pickup times we’ll make sure your fish goes to a good home, but you will be charged for it. You will not be able to collect your share at a later date. We hope you understand.

If you can’t collect your fish, you have a number of options:

a. Send a friend or family member - just get them to say your name at the pickup hub. You don’t even need to tell us beforehand!

b. Collect from a different venue
We operate on Wednesdays and Thursdays in and around North/East London. If you’d like to collect your share from a different pickup hub one week, just let us know by 9am Fridays the week before your collection.

c. Collect a double share next time
If you’re away one week and you’d like to skip a week and collect double next time, it’s not problem, just let us know by 9am Fridays the week before your collection.

Shipping

Orders are shipped via DPD courier next day for a standard fee of £12.. You will receive a tracking email when your order is posted, and it will arrive fresh - and can be frozen if not consumed on the day. Note that your order is packed in eco-friendly insulation with plenty of ice packs to ensure that it stays cold during transit. Orders are posted on the second and forth weeks of every month. Please note that the shipping and delivery schedule may change during holiday seasons.

On the rare occasion that the box is damaged or delayed (due to weather or a courier mishap), please let us know by emailing us at hello@soleshare.net or using the contact form on the website. Any items that are no longer cold to the touch should be discarded and not eaten.

Your Subscription

When you subscribe to our fish box scheme, you’ll pay for your first month of fish. Payments are processed on the date you subscribe, and the same date thereafter monthly.

If you’d like to change your fish box, pause, skip, or cancel your subscription, you can do so easily, any time from your account. Any changes or cancellation need to be made before 9am Friday, the week before your delivery. 

When you join the fish box scheme via subscription, you'll receive repeat deliveries on the week you’ve specified for delivery (either the second or forth week of the month).

Delivery dates: - February 13th or 27th / March 13th or 27th / April 10th or 24th / May 15th or 29th

You will be notified via email and/or text about your upcoming order 1-3 days prior. Your upcoming order notification emails have links to edit your subscription & order. You can manage your subscription directly from there. 

Cancellation

For subscribers, you can log into your account and cancel your subscription at anytime. Your scheduled delivery week will be completed up until the end of the month that you have already paid for. For one-off orders, once your order has been placed it will not be possible to cancel your order or get a refund.

Complaints or issues

Please email us at hello@soleshare.net with your order number and a description of the issue.

Book our Oyster Bar - Terms of Service

On the day of the event

We arrive ‘good to go’. We are fully insured and have worked at numerous commercial locations, restaurants and private residences. On the day of the event, we setup a stationary oyster bar with an inviting space for guests. We cover clean-up with our own rubbish bin and leave your space clean.

Confirmation, Deposit & Prepayment

We do not hold any spaces until we receive a deposit payment. We ask for a 25% deposit to secure your date, usually one month before the event and another 50% 7 days before your event date. Any other outstanding bills must be settled in full on the date of your event.

Cancellation Policy

Please note that your deposit is fully refundable up to 14 days prior to your event date. After this date the deposit is non-refundable and nontransferable. Any changes/cancellations are required to be made in writing.

Amendments

We reserve the right to amend your quotation should your guest numbers and/or order requirements alter between paying your deposit and balance. We are happy to amend any pre-orders up to 7 days prior to your booking but cannot accommodate any changes after this date. We reserve the right to charge in full for any orders cancelled less than 7 days prior to your event.

We want to ensure that you and your guests have an amazing time with us. Please do let us know if you have any particular requests and we will do our best for you. Full terms and conditions will be sent with the invoice when confirming your booking.